Does Zara offer free returns? What's their exchange policy?

What's Zara returns and exchanges policy? Can you return in-store? How many days do you have to return items to Zara for a full refund? Do I need a receipt to return my item to Zara? Do items need to be in new condition?
Returns & exchanges policies rating: 4.0 - 2 ratings

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Yes, Zara does offer free returns & exchanges.
Jordon Bak
10
Posted Jul 9, 2017

Goldbely does not currently offer free returns and exchanges. Their policy may change from time to time, but you can see their latest policy on their returns and exchanges policy page.

Also, you can check their homepage to see if they have any additional updated info on returning items.

This user rated Zara's returns & exchanges policies: 4.0
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Knoji Staff
138
Posted Jun 8, 2017

Yes, Zara does offer free returns and exchanges for items purchased on their website. You can see more details of their returns policy here.

You might also check out Zara's homepage for additional pages with information on returns and exchanges.

More information available on Zara's website.

As of Wednesday, Amazon.com is also offering 10% off Zara items on their website.

Update: we've found 533 more mainstream fashion stores that currently offer free returns & exchanges and 2,098 fashion stores that are offering free returns & exchanges . You can also view all 6,622 stores that offer free returns & exchanges across all categories.

This user rated Zara's returns & exchanges policies: 4.0
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Rated 3.9 - 31 reviews

About Zara

Zara is a major mainstream fashion stores company operating the e-commerce site zara.com. Zara sells its products and services in the mainstream fashion stores vertical, offering discounts and promo codes to its customers infrequently. Zara has good ratings among shoppers on Knoji, with 31 ratings and an average rating of 3.9 stars. Zara scores very highly compared to other brands in the mainstream fashion stores industry, providing 10 e-commerce features to better serve its customers.

Zara's Features Scorecard

Shipping & Returns Policies
Free Returns & Exchanges:
Yes
Zara offers free returns & exchanges for qualifying orders and customers, according to their free returns & exchanges policies. See policies and program details on their returns & exchanges policies page. Read full answer >>
Free Shipping:
Yes
Zara offers free shipping on all qualifying orders. Get free delivery on your order from Zara, program exclusions apply. See details on their free shipping policy page. Read full answer >>
International Shipping:
Maybe
It appears that Zara may not offer international shipping currently. Read full answer >>
Payment Options
Debit & Prepaid Cards:
Yes
Zara accepts debit & prepaid cards for qualifying orders and customers, according to their debit & prepaid cards policies. See policies and program details on their debit & prepaid card support page. Read full answer >>
Paypal:
Yes
Zara accepts PayPal for qualifying orders and customers, according to their PayPal policies. See policies and program details on their PayPal support page. Read full answer >>
Apple Pay:
Yes
Zara accepts Apple Pay for qualifying orders and customers, according to their Apple Pay policies. See policies and program details on their Apple Pay support page. Read full answer >>
Google Pay:
Maybe
It appears that Zara may not accept Google Pay currently. Read full answer >>
Discount Policies
Promo Codes:
Maybe
It appears that Zara may not offer promo codes currently. Read full answer >>
Sales:
Maybe
It appears that Zara may not offer sales currently. Read full answer >>
Black Friday Ad:
Maybe
It appears that Zara may not offer Black Friday ad currently. Read full answer >>
Cyber Monday Ad:
Maybe
It appears that Zara may not offer Cyber Monday ad currently. Read full answer >>
Military Discounts:
Maybe
It appears that Zara may not offer military discounts currently. Read full answer >>
Official Coupons Page:
Maybe
It appears that Zara may not offer official coupons page currently. Read full answer >>
Student Discounts:
Maybe
It appears that Zara may not offer student discounts currently. Read full answer >>
Senior Discounts:
Maybe
It appears that Zara may not offer senior discounts currently. Read full answer >>
Birthday Discounts:
Maybe
It appears that Zara may not offer birthday discounts currently. Read full answer >>
Price Matching:
Maybe
It appears that Zara may not offer price matching currently. Read full answer >>
Competitor Coupons:
Maybe
It appears that Zara may not accept competitor coupons currently. Read full answer >>
Coupon Stacking:
Maybe
It appears that Zara may not allow coupon stacking currently. Read full answer >>
Customer Service Features
Contact Information:
Yes
Zara offers contact information for qualifying orders and customers, according to their contact information policies. See policies and program details on their contact information availability page. Read full answer >>
Money-back Guarantee:
Maybe
It appears that Zara may not offer money-back guarantee currently. Read full answer >>
Gift Cards:
Yes
Zara offers gift cards and discounted gift cards during special promotional events. Find gift cards for Zara. with their gift card program. See policies and program details on their gift cards page. Read full answer >>
Loyalty Programs:
Maybe
It appears that Zara may not offer loyalty programs currently. Read full answer >>
Customer Reviews:
Maybe
It appears that Zara may not offer customer reviews currently. Read full answer >>
Social Media Pages:
Maybe
It appears that Zara may not offer social media pages currently. Read full answer >>
Financing Options
Affirm Financing:
Maybe
It appears that Zara may not accept Affirm financing currently. Read full answer >>
Afterpay Financing:
Maybe
It appears that Zara may not accept Afterpay financing currently. Read full answer >>
Klarna Financing:
Maybe
It appears that Zara may not accept Klarna financing currently. Read full answer >>
Bread Financing:
Maybe
It appears that Zara may not accept Bread financing currently. Read full answer >>
Website Features
Website Security & Privacy:
Maybe
It appears that Zara may not offer website security & privacy currently. Read full answer >>
Mobile Apps:
Maybe
It appears that Zara may not offer mobile apps currently. Read full answer >>
Marketing Programs
Affiliate Programs:
Maybe
It appears that Zara may not offer affiliate programs currently. Read full answer >>
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